We represent the top maintenance contract insurance company in the U.S.
A powerful benefit of using our software and maintenance programs is that every detail of every equipment is recorded and saved in our cloud based service. You have a choice of running 47 reports depending on your needs and or demands. An account representative that is easily accessible is assigned to each customer. We know that you expect quality service and we are determined to exceed your expectations.
Click for Maintenance Cloud Solutions
| OEM
The Original Equipment Manufacturer is normally the recommended service organization | ISO
An Independent Service Organization is an option for equipment service | SU Group
Programs offered by Specialty Underwriters, Mediserve, Inc. or SU Canada, Ltd. | |
|---|---|---|---|
| Preventative Maintenance Coverage
Preventative or scheduled maintenance is recommended and covered. Service may be completed by the OEM, third-party company or your In-house personnel |
Yes | Yes | Yes |
| Corrective Maintenance Coverage
Maintenance required due to equipment breakdown. Service may be completed by the OEM, third-party company or your In-house personnel |
Yes | Yes | Yes |
| Coverage for Parts, Travel, Tax
Most parts are covered, travel time and taxes are also paid |
Yes | Yes | Yes |
| One Telephone Number to Dispatch Service for All Equipment
SU Group's TELESERVE™ Program offers one toll-free telephone number for you to call when service is needed. SU Group will call the service organization, issue a Purchase Order, handle paperwork and pay the vendor directly |
no | no | Yes |
| In-house Reimbursement for Repairs
SU Group will reimburse you for service performed by your In-house staff |
no | no | Yes |
| Rental of Substitute Equipment Coverage
In the event that rental equipment is needed due to equipment breakdown, SU Group provides coverage for that expense |
no | no | Yes |
| Repair, Replace or Cash Out Option
In lieu of a repair, SU Group Engineering may offer to replace the equipment or pay a predetermined cash amount for the equipment |
no | no | Yes |
| Future Equipment Purchase Evaluations
SU Group can provide valuable input to future service costs assisting you in capital equipment acquisition |
no | no | Yes |
| Alternate Equipment Service Sourcing
SU Group will help you determine the best equipment service provider for your equipment, whether it's the Original Equipment Manufacturer or an Independent Service Organization |
no | no | Yes |
| Alternate Parts Sourcing
In the event that major parts are required to be replaced, SU Group will locate parts from the most cost effective suppliers which helps contol the overall equipment service budget |
no | no | Yes |
| Online Equipment Management, Service & Program Reports
Numerous Standard or Client customized Reports are available online to assist equipment lifecycle planning and equipment service cost control |
no | no | Yes |
| Engineering Support Services
SU Group Engineering Services' vast experience assist in equipment repairs and cost control at all levels of service |
no | no | Yes |
| Program Account Services
Dedicated SU Group personnel are assigned to your Program to add and delete equipment, provide quotations for new equipment and provide service history reports |
no | no | Yes |
| Underwriting / Risk Assessment
SU Group's Underwriting Department and Database represent 30 years of equipment history providing the most thorough information to accurately underwrite and assess risk |
no | no | Yes |
| Power Surges
Power surges causing equipment to be repaired may be covered |
no | no | Yes |
| Environmental Changes
Changes in environmental control causing equipment to be repaired may be covered |
no | no | Yes |
| Human Error & Negligence
Repairs needed to equipment due to human error or negligence may be covered |
no | no | Yes |
| Insurance Backed Program
Equipment maintenance management Programs have the option to be backed by an Insurance Company with a A.M. Best Rating of A- or better |
no | no | Yes |
